Fiberjacket Hose FAQs

What is the Aqua Joe® FiberJacket Max Hose?

The Aqua Joe® FiberJacket Max is a superlight, durable and compact hose that resists kinks, twists and tangles. Unique to this hose’s design is its rugged, marine-grade fiberjacket construction that makes it 50% lighter, yet 3X stronger than conventional hoses. Plus, its special fiberjacket material won’t scratch, scuff or snag delicate surfaces and it’s weather- and mildew-resistant, so you’ll never have to handle a heavy, hot, grimy or slimy hose again. Durable aluminum fittings complement the hose’s sturdy construction and provide for reliable connections for hassle-free watering.


In what hose lengths does Aqua Joe® FiberJacket Max come / What is the hose diameter?

Choose between 25-foot, 50-foot and 100-foot AquaJoe® FiberJacket Max hose lengths to best accommodate your outdoor watering needs. AquaJoe® FiberJacket Max features a standard 5/8” hose diameter.


Is the water flowing through an Aqua Joe® FiberJacket Max safe to drink?

Yes, AquaJoe® FiberJacket Max is drinking water safe and is free of harmful toxins, inlcuding BPA, lead and phthalates.


What is burst rating and how does it relate to the durability of a hose?

Burst rating is the maximum pressure measured in pounds per square inch (PSI) needed to cause a hose to burst open. While a standard 25-foot 5/8” diameter garden hose will burst at about 200 PSI, AquaJoe® Fiberjacket Max is burst-rated to withstand 600 PSI, making it 3 times stronger than conventional hoses.


Does the Aqua Joe® FiberJacket Max Hose come with a warranty?

Yes! The Aqua Joe® FiberJacket Max Hose is backed by our 2 year warranty.


Where is Aqua Joe based? Is there a parent company, or is Aqua Joe affiliated with any other brands?

Aqua Joe® is based in the USA with corporate headquarters, distribution centers, and customer service centers in New Jersey. The parent company is Snow Joe®, which includes Snow Joe®, Sun Joe® and Aqua Joe® brands. The Snow Joe® company was founded in 2004.


Can you find this same offer at retail locations / stores?

There are other Aqua Joe® hoses available in stores, but this exclusive TV double hose offer is only available when you buy direct from Aqua Joe®. Every Aqua Joe® hose also comes backed by a no-questions-asked, 2-year-warranty and a 30-day money back guarantee.


What is the special TV double offer?

This special TV double offer saves you even more when you buy two hoses of any one length and pay no additional shipping and handling on your second hose purchase.


How does the Money Back Guarantee work?

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to send back your AquaJoe® FiberJacket Max within 30 days of the date you received the package for a refund of the purchase price minus a Return Label fee (the Return Label Fee is calculated by UPS). If an item needs to be exchanged or replaced due to a product defect, no Return Label fee will be deducted. Once we receive your return, Snow Joe®, LLC (“Snow Joe”) will credit your original method of payment.

If you have additional questions or would like further instructions on how to return your product, please contact Customer Service at 1-866-766-9563 Monday through Friday 9:00 am to 7:00 pm EST or Saturday and Sunday from 9:00 am to 4:00 pm EST or email us at help@snowjoe.com.


What does the Aqua Joe® warranty cover / How long is the warranty?

Aqua Joe®, a brand division of Snow Joe®, warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for ordinary household use for a period of two (2) years from the date of purchase by the original, end-user purchaser when purchased from Aqua Joe® or from one of Aqua Joe®'s authorized sellers with proof of purchase.

If your Product does not work or there's an issue with a specific part that is covered by the terms of this Warranty, Aqua Joe® will elect to (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool is that!

When you Go With Joe®, you're not just buying a warranty; you're buying total peace of mind to know that you can rely on our top-notch tools, top-tier customer support, complete product coverage + no hassle return policy.


How and from where will the Aqua Joe® FiberJacket Max ship?

Your Aqua Joe® FiberJacket Max hose will ship out with free priority same-day shipping from one of our distribution centers in New Jersey via UPS, FedEx, or USPS, depending on your location. Your package should arrive within 7 business days. You will receive shipping and order confirmations via email to easily track your package.


How should I use my hose for the first time?

When using your new FiberJacket hose for the first time, please ensure that you extend the hose to its maximum length before filling with water. This will help maximize water flow through your new hose.